Robotisation of processing applications for the deferral of repayments

An urgent situation requires an urgent solution. In response to the overwhelming interest in the first wave of support for entrepreneurs, a decision was made to involve robotic power in processing the second wave of the COVID II guarantee programme. Robotisation helped staff at the Czech-Moravian Guarantee and Development Bank speed up processing new applications.

The Czech-Moravian Guarantee and Development Bank joined forces with robots!

What problems did we address?

Staff at the Czech-Moravian Guarantee and Development Bank were overwhelmed by the number of incoming applications for the deferral of repayments on loan products. This excessive workload led to a dramatic increase in capacity requirements for processing applications and an increased risk of processing errors.

Which solution did we choose?

Robotic Process Automation (RPA) or robotisation is a suitable and effective solution for automation and digitisation.

The robot processes received applications according to precisely defined rules and procedures, just like employees.

• It automatically assesses incoming applications, related requisites and attachments, including content.
• In the event of an incomplete application, it sends the client notification with a request for specific supplementation.
• If the conditions of the application are met, it releases the documentation for further processing and sends the client a reference number.
• It evaluates assessment criteria for the application according to defined requirements (searches for the account number, client’s product portfolio and payment history).
• If the request for deferral is granted, it registers approval of the deferral in internal systems and sends the client confirmation of the approval of their application.

How did the project go?

Thanks to robotisation, it was possible to process a total of 6,000 applications over the course of a single day. Processing such a batch of applications (in the same amount of time) would have required the deployment of 75 employees. 6 robotic stations.

Who was involved in the project?

A StringData internal team consisting of members with expertise in business, process modelling and information systems worked on the project for the Czech-Moravian Guarantee and Development Bank. We have a specialist Automation Team consisting of developers with 13 years of experience and hundreds of projects under their belts at StringData.

How long did the project take?

The whole project took us only 6 days! A high priority request came in from the client on Friday, 27 March 2020. An agile approach allowed us to start development even in the absence of detailed specifications from the client. Thanks to the high level of commitment on both sides, we were able to complete the project within a few days. We placed the robots into live operation on Thursday, 2 April 2020.